ServiceNow Developer

sgs-job-5933

Information Technology
Remote
ServiceNow
Flow Designer
Workflow Editor
JavaScript
Glide APIs
REST/SOAP
ServiceNow Scripting

Contract - 12 Months

The ServiceNow Developer will support the development, configuration, and optimization of ServiceNow workflows and automation across a complex multi-instance development environment. This role focuses on workflow design, scripting, integrations, testing, technical documentation, and collaboration with business stakeholders to deliver solutions aligned with organizational objectives

Job Responsibilities:

  • Develop and maintain custom ServiceNow workflows, flows, APIs, and related capabilities
  • Design, configure, and optimize ServiceNow workflows to improve operational efficiency and user experience
  • Develop and maintain unit tests as part of the software development lifecycle
  • Collaborate with business stakeholders to gather, analyze, and translate requirements into technical solutions
  • Develop and maintain technical documentation including design specifications, test plans, and user guides
  • Maintain Knowledge Articles associated with developed functionality
  • Develop solutions using ServiceNow Flow Designer and/or Workflow Editor
  • Utilize JavaScript, Glide APIs, and ServiceNow scripting to develop and customize applications
  • Configure and maintain UI policies, business rules, client scripts, and ServiceNow data models
  • Develop and support integrations using REST, SOAP, JSON, and XML
  • Work with multiple application scopes and ServiceNow system table structures
  • Support ServiceNow back-end functionality and operations
  • Participate in Agile/Scrum development activities and follow established SDLC practices
  • Troubleshoot technical issues and develop effective solutions using critical and creative thinking
  • Identify opportunities for process improvements and implement technical enhancements
  • Support ServiceNow Incident Management, Request Management, and Knowledge Management functionality
  • Utilize ServiceNow vendor documentation and the ServiceNow HI Portal as needed
  • Develop and support Automated Test Framework activities
  • Present process improvements and technical solutions to leadership when required
  • Plan and develop ServiceNow applications from initial concepts and basic requirements using minimum viable product approaches
  • Work independently while collaborating effectively with team members in a remote environment
  • Perform additional development and support activities as assigned

Skills:

  • ServiceNow Development
  • ServiceNow Flow Designer
  • ServiceNow Workflow Editor
  • JavaScript
  • Glide APIs
  • ServiceNow Scripting
  • ServiceNow Data Model
  • UI Policies
  • Business Rules
  • Client Scripts
  • REST APIs
  • SOAP
  • JSON
  • XML
  • ServiceNow Integrations
  • ServiceNow Back-End Development
  • Application Scopes
  • System Table Structure
  • Incident Management
  • Request Management
  • Knowledge Management
  • Automated Test Framework
  • Unit Testing
  • Technical Documentation
  • SDLC
  • Agile/Scrum
  • HTML
  • CSS
  • Process Improvement
  • Requirements Analysis
  • Problem Solving
  • Application Development

Education/Experience:

  • Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
  • 3-5 years of ServiceNow development experience

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